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SERVICES OFFERED
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Software Development and Service Support for Small Businesses
Overview
For small businesses and startups with 10 to 50 users, HalSys IT outsourcing services
free you from dependence on an individual freelance consultant while giving you
affordable, reliable access to enterprise-class software solution. By delivering
professional know-how when you need it, providing specialized expertise in key applications,
offering unique services. HalSys gives you an affordable way to maximize the value
of your business by utilizing our services. HalSys is the smart way for small businesses
to build and maintain a reliable and secure information system and to have fast
access to the skilled support ordinarily available only to businesses who can afford
a large internal IT organization.
Why HalSys Makes Sense for Small Businesses
HalSys’s breadth and depth of technical expertise, and familiarity with enterprise
IT allow small businesses to avoid the pitfalls associated with excessive reliance
on smaller service organizations or independent freelance consultants.
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Working with HalSys allows your small business to: |
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Avoid Dependence on Individual Freelance Consultants |
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For IT support small businesses often rely heavily on independent
freelance consultants. Although freelance consultants carry less overhead than larger
support organizations and can afford to charge marginally less, they are often stretched
too thin to respond quickly to urgent situations. If an independent consultant is
busy with another client, sick, on vacation or in training, the lack of backup personnel
may force your business to wait for help during an emergency. As your small business
grows, problems with critical applications become more costly. The money you thought
you were saving on a freelancer can be eaten up quickly by lost productivity.
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Have Access to Expertise in Complex IT Solutions |
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Many small service organizations or freelance consultants focused on small business
IT support may excel at providing "connect-the-dots" solutions but lack
the experience to deal cost-effectively with complex IT Solutions with features
such as multi-office connectivity, mobile workforces, integrated financial and operational
applications, eCommerce, and custom software. HalSys’s enterprise experience
can be valuable to your small business because enterprise environments are inherently
complex, integration issues require in-depth knowledge in many IT disciplines, and
achieving a high level of stability, reliability and security requires enterprise-proven
best practices. |
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Build a Solid Foundation for Seamless Growth |
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Small businesses often start with an IT system implemented on a shoestring budget.
Lacking a proper foundation, a series of band-aid fixes often get piled on top of
a weak foundation. As a business grows, stability and scalability issues can hinder
the success of the organization. Such environments need proper assessment, intelligent
strategic planning, and broad-based expertise to upgrade to an IT infrastructure
that will provide the solid foundation to meet critical business needs and ease
future growth. |
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Work with Solution Providers, Not Product Resellers
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Small businesses require guidance and education to navigate through an increasingly
complex maze of technology options available for accelerating business growth and
improving efficiency. They do not need an IT consultant who is trying to sell them
a product. HalSys avoids conflicts of interest by not selling any products. This
allows HalSys to align technical expertise with the best interests of clients. IT
consulting and product selling can lead to a situation where the proposed solution
is built around a predetermined technology rather than the genuine needs of a small
business. |
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Unique Advantages of Working with HalSys |
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HalSys is expert at the core system software and office productivity
applications used by most small businesses.
The breadth and depth of HalSys consulting expertise brings a unique set of advantages
to companies trying to maximize the business value of their IT network within a
reasonable budget.
These advantages include:
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Best Practices |
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HalSys IT support, performing a wide variety of technical projects for a broad range
of clients. Each consultant brings a set of personal best practices from this extensive
industry experience, and these are further refined by the company-wide best practices
training that HalSys instills in its consulting staff. This means you get not just
expert technical skills, but a consultant with proven methods for how to apply those
skills to solving real-world business problems successfully and in a repeatable
fashion. |
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Full Documentation of IT Services |
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HalSys provides reporting services that records and archives detailed documentation
for all delivered services. Unlike freelance consultants who often provide scant
documentation. HalSys is accompanied by comprehensive documentation. Every HalSys
staff member has full access to the service reports generated by every staff member
to every client. The discipline of documenting and storing service records results
in more efficient service and avoids a variety of common and unfortunate scenarios.
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Knowledge Transfer |
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HalSys is committed to knowledge transfer from HalSys’s consultants to customers.
By teaching clients to deal with problems that are within their comfort zone, HalSys
can focus on providing high-value services by helping clients resolve complex problems
and facilitating the adoption of leading-edge technologies. |
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Value Pricing for IT Outsourcing
HalSys charges a competitive hourly rate for support services. Clients are not forced
to waste money with retainers or minimum commitments that may result in paying for
services that are never delivered.
Key features and benefits of HalSys’s value pricing include:
Full Documentation of IT Services
Unlike freelance consultants who often provide scant documentation or details of
services performed, every service provided by HalSys is accompanied by comprehensive
documentation. Every HalSys staff member has full access to the service reports
generated by every staff member to every client. The discipline of documenting and
storing service records results in more efficient service and avoids a variety of
common and unfortunate scenarios .
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Key features and benefits of HalSys’s services documentation include: |
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Promote Best Practices |
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HalSys’s provides detailed documentation for all delivered services. Every
HalSys staff member has full access to all the details of services delivered by
any staff member to every client. This record of problems and solutions, as well
as false alarms and missteps, is organized as an easily accessible and searchable
internal database that allows HalSys’s consultants to share their experiences
company-wide so that the overall effectiveness of HalSys’s support grows over
time. |
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Receive Better Value for Your Support Budget |
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HalSys’s service reports add to a continually expanding, company-wide internal
support database that allows HalSys’s consultants to analyze and resolve problems
quickly. Fast solutions save your business direct support dollars and avoids costly
losses of productivity. |
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Knowledge Transfer |
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Detailed service reports provide your internal IT staff with greater understanding
of important technical issues surrounding your network and offer insight into how
to anticipate and resolve problems in the future. |
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Track Where Your Support Dollars are Spent |
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HalSys’s service reports can help you evaluate the effectiveness of HalSys’s
consultants, compare budgeted expenses to actual ones, and estimate future support
costs. In case your company is considering building up your IT staff in order to
assume more support responsibility internally, HalSys’s service reports will
provide the return on investment data to help you make an informed make-or-buy decision. |
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Knowledge Transfer |
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HalSys is committed to knowledge transfer from HalSys’s consultants to customers.
By teaching clients to deal with problems that are within their comfort zone, HalSys
can focus on providing high-value services by helping clients resolve complex problems
and facilitating the adoption of leading-edge technologies.
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Key features and benefits of HalSys’s knowledge transfer services include: |
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Teach Clients to Deal with Common Problems |
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By enhancing the ability of customers to deal with common support issues, HalSys’s
consultants can concentrate on providing high-value services that require the experience
and training of HalSys’s professionals. In addition, by freely sharing IT
information with clients HalSys is able to build a sense of partnership with clients
that leads to long term relationships built on a shared commitment to maximizing
the business value of the IT network. |
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Help Clients Hire Support Staff |
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When your company has reached the point where it makes sense to handle at least
some IT support services internally, HalSys can help you identify and qualify suitable
candidates with the technical support skills relevant to your environment. HalSys
has found over time that this service can prolong HalSys’s client retention
rate by aligning HalSys more closely with the evolving business needs of customers.
This service also allows HalSys to focus on providing high-value service, which
is difficult for the internal staffs of even the largest, IT organizations to provide. |
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Expert-level Training for Mission-critical Technologies
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HalSys’s certified consulting experts offer individualized training on complex,
mission-critical technologies or applications for which your business feels the
need for in-house expertise. |
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Detailed Documentation of Services |
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HalSys provides detailed documentation for all delivered services. These service
reports provide your internal IT staff with a concise and useful history of important
technical issues surrounding your network and can provide insight into how to anticipate
and resolve problems in the future. |
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