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Services for Mid Size Business
Overview:
Businesses with 50 to 250 network users have traditionally been an underserved segment
of the IT outsourcing market. The cost structures and service delivery models of
large third-party support organizations make them too expensive for most mid-size
businesses, who typically have small IT budgets with which to support IT networks
whose complexity and sophistication are comparable to the information systems of
larger enterprises. HalSys dramatically reduces IT support costs while offering
enterprise-level service from certified experts in a broad range of technologies.
By delivering effective support when you need it, providing specialists for critical
applications, minimizing travel costs through remote support, offering unique services
such as customized, automated server monitoring, and charging only for the services
you use, HalSys gives you an affordable way to maximize the value of your Business.
Why HalSys Makes Sense for Mid-size Businesses
HalSys professionals have extensive experience with developing enterprise softwares,
allowing mid-size businesses to achieve world-class IT support without having to
maintain large IT staff inside the organization.
Working with HalSys allows your mid-size business to:
Avoid Turning IT Management Into Crisis Management
Companies with 50 to 250 network clients often have sophisticated, enterprise-class
IT infrastructures, but rarely have internal IT staffs with the depth and breadth
of technical expertise to provide all the IT support that complex networks require.
Internal resources are often overworked and budgetary realities do not permit hiring
additional full-time IT staff.
These environments can be subject to higher than average employee turnover, which
often leads to situations where replacement support staff must focus on keeping
the software running rather than enhancing it. Lacking in knowledge of the history,
design, implementation, and architecture of the system or software, and with little
time available between crises, new support staff are unlikely to be able to plan
and implement effective software upgrades or migrate the system to keep up with
changing business requirements.
Let Senior Management Focus Business, Not System/Software
Many mid-size businesses are aggressively moving to outsourced support models for
information technology because building up large internal IT staffs seldom pays
off with strategic business advantages. Attempting to handle all IT service issues
in-house can bog down senior management with the details of IT problems, yielding
poor returns for time invested by such top talent.
Companies need reliable, feature-rich, scalable, and fault-tolerant IT environments
and Software to support their Business, but they recognize that it makes little
business sense to own and build such systems themselves or to manage large internal
staffs of IT personnel. Smart outsourcing or co-sourcing allows companies to concentrate
their internal resources on areas that will bring them the greatest strategic and
competitive advantages in the markets they serve.
Migrate Quickly to the Best Network Technology
The tough economic times that many companies suffered over the past five years has
caused many IT environments to become woefully out of date as a result of IT budgets
being slashed in the interest of survival. As economic prosperity has returned to
many market segments, the starvation diets forced upon many business networks has
created a burden of outdated information systems.
This problem becomes apparent when the demand for new applications and customer-centered
information solutions can’t be easily adapted to legacy systems. Increasingly,
companies are being challenged by new upstart competitors who are not saddled with
outdated environments and can quickly introduce state-of-the-art, customer-friendly
applications such as web-based eCommerce, vendor extranets, customer portals, and
integrated supply chain management. Budgets may be available, but often such major
initiatives can't be carried out solely with existing resources. Adding to full-time
head count seldom makes long-term economic sense for project-specific work, and
companies often don’t have the time to bring resources up to speed for business-critical
projects. In these circumstances, it can be very cost effective to engaged outsourced
resources that can solve problems immediately.
The breadth and depth of HalSys consulting expertise brings a unique set of advantages
to companies trying to maximize the business value of their IT network within a
reasonable budget. These advantages include:
Best Practices
HalSys staff of Microsoft certified Professionals average more than ten years of
industry experience performing a variety of technical projects for a broad range
of clients. This extensive industry experience is refined by the company-wide best
practices training that HalSys instills in its consulting staff. This means you
get not just expert technical skills, but a Professional with proven methods for
applying those skills to solving real business problems successfully and in a repeatable
fashion.
Value Pricing
HalSys charges a competitive hourly rate for services. Clients are not forced to
commit to retainers that may result in paying for services that are never delivered.
HalSys adds no surcharge for after-hours or emergency service, and does not charge
for travel time except for emergency support where on-site time is less than 4 hours.
Full Documentation of IT Services
HalSys has developed a sophisticated service reporting system that records and archives
detailed documentation for all delivered services. Every service provided by HalSys
is accompanied by comprehensive documentation. Every HalSys staff member has full
access to the service reports generated by every staff member to every client. The
discipline of documenting and storing service records results in more effective
service and allows service to grow increasingly efficient over time
Knowledge Transfer
HalSys is committed to knowledge transfer from HalSys consultants to customers.
By teaching clients to deal with problems that are within their comfort zone, HalSys
can focus on providing high-value services by helping clients resolve complex problems
and facilitating the adoption of leading-edge technologies. HalSys can also help
clients hire internal support staff to find a sensible balance for co-sourcing IT
service.
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