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Full Documentation of IT Services
HalSys has developed a sophisticated service reporting system that records and archives
detailed documentation for all delivered services. Every service provided by HalSys
is accompanied by comprehensive documentation. Every HalSys staff member has full
access to the service reports generated by every staff member to every client. The
discipline of documenting and storing service records results in more effective
service and support to become increasingly over time.
Key features and benefits of HalSys services documentation include:
Promote Best Practices
HalSys highly evolved service reporting system provides detailed documentation for
all delivered services. Every HalSys staff member has full access to all the details
of services delivered by any staff member to every client. This record of problems
and solutions, as well as false alarms and missteps, is organized as an easily accessible
and searchable internal database that allows HalSys staff to share their experiences
company-wide so that the overall effectiveness of HalSys support grows over time.
Receive Better Value for Your Support Budget
HalSys service reports add to a continually expanding, company-wide internal
support database that allows HalSys consultants to analyze and resolve problems
quickly. Fast solutions save your business direct support dollars and avoids costly
losses of productivity.
Avoid Dependence on a Single Service Organization or Consultant
The accumulated service reports created for your company by HalSys help
you avoid becoming dependent on a single service organization or consultant. Detailed
service reports make it possible for one HalSys consultant to take up where another
left off while minimizing time spent getting up to speed on your network environment.
Another benefit of HalSys service reporting system is that your company can more
easily build up an internal IT support organization if and when it becomes economical
to do so, or you can move to another consulting firm if you become dissatisfied
with HalSys service.
Track Where Your Support Dollars are Spent
HalSys service reports can help you evaluate the effectiveness of Progent's consultants,
compare budgeted expenses to actual ones, and estimate future support costs. In
case your company is considering building up your IT staff in order to assume more
support responsibility internally, HalSys service reports will provide the return-on-investment
data to help you make an informed make-or-buy decision.
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